Privacy Notice
true2you Pty Ltd | Last updated: September 2026
At true2you, we respect your privacy and are committed to handling your personal information responsibly. This notice explains what personal information we may collect through our website and when you contact us, why we collect it, how we use it, and the rights you have in relation to your personal information.
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African law.
1. Who we are
true2you Pty Ltd is responsible for the processing of personal information collected through this website and through our interactions with you.
If you have any questions about how we handle your personal information, or would like to exercise one of your rights, please contact us:
true2you Pty Ltd
Email: magda@true2you.co.za
2. What personal information we collect
The information we collect depends on how you interact with us.
When you use our website's contact form, for example, we may collect:
· your name;
· your email address;
· the information you choose to include in your message.
If you contact us by email or otherwise communicate with us, we may also retain the information you provide as part of that communication.
We ask that you do not provide sensitive personal information through a general website contact form unless it is necessary for your enquiry.
3. Why we collect your information
We collect and use personal information for purposes such as:
· responding to enquiries;
· communicating with you about information or services you have requested;
· providing and managing services you have chosen to engage with us for;
· maintaining appropriate business records;
· improving our services and communications; and
· meeting legal or regulatory requirements where applicable.
We collect only information that is reasonably necessary for the purpose for which it is collected.
4. When you provide information to us
Providing personal information through our contact form is voluntary.
If you choose not to provide information that is necessary for us to respond to your enquiry, we may not be able to respond or provide the information or service you have requested.
By submitting an enquiry, you are providing information for the purpose of enabling us to respond to you. We will not use your contact details for unrelated purposes simply because you have contacted us.
5. Direct marketing
We will not automatically add you to a mailing list simply because you have contacted us through the website.
Where we wish to send you direct marketing communications, we will do so in accordance with applicable law and, where required, obtain your consent.
You can ask us to stop sending direct marketing communications at any time.
6. Who may receive your information
We may share personal information with service providers who help us operate our website or provide our services, where this is necessary for the relevant purpose.
For example, information submitted through our website may be processed by our website, hosting, form or other technology providers.
Where we use another organisation to process personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately and protected against unauthorised access or use.
We do not sell your personal information.
7. Information processed outside South Africa
Some technology or service providers used in operating a website may process or store information outside South Africa.
Where personal information is transferred outside South Africa, we will take the steps required by POPIA to ensure that the transfer is lawful and that appropriate protection is in place.
8. How we protect your information
We take reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access, disclosure, alteration or destruction.
Access to personal information is limited to people who need it for a legitimate purpose.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
9. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by law or for legitimate business purposes.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.
10. Your rights
Subject to the provisions and limitations of applicable law, you have rights in relation to your personal information, including the right to:
· ask what personal information we hold about you;
· request access to your personal information;
· request correction or updating of inaccurate information;
· object to certain processing of your personal information;
· object to the use of your information for direct marketing;
· request deletion of information where applicable; and
· lodge a complaint if you believe your personal information has not been handled appropriately.
To exercise a right or ask a question about your personal information, please contact us using the details above.
We may need to verify your identity before responding to certain requests.
11. Complaints
If you have a concern about how we have handled your personal information, we encourage you to contact us first so that we can try to resolve the matter.
You also have the right to lodge a complaint with the Information Regulator of South Africa.
Information about the Information Regulator and how to lodge a complaint is available from the Regulator's website.
12. Changes to this Privacy Notice
We may update this Privacy Notice from time to time, for example when our services, website or the way we process personal information changes.
The latest version will be published on this website, with the date of the most recent update shown at the top.
Last updated: September 2026
true2you Pty Ltd | Last updated: September 2026
At true2you, we respect your privacy and are committed to handling your personal information responsibly. This notice explains what personal information we may collect through our website and when you contact us, why we collect it, how we use it, and the rights you have in relation to your personal information.
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African law.
1. Who we are
true2you Pty Ltd is responsible for the processing of personal information collected through this website and through our interactions with you.
If you have any questions about how we handle your personal information, or would like to exercise one of your rights, please contact us:
true2you Pty Ltd
Email: magda@true2you.co.za
2. What personal information we collect
The information we collect depends on how you interact with us.
When you use our website's contact form, for example, we may collect:
· your name;
· your email address;
· the information you choose to include in your message.
If you contact us by email or otherwise communicate with us, we may also retain the information you provide as part of that communication.
We ask that you do not provide sensitive personal information through a general website contact form unless it is necessary for your enquiry.
3. Why we collect your information
We collect and use personal information for purposes such as:
· responding to enquiries;
· communicating with you about information or services you have requested;
· providing and managing services you have chosen to engage with us for;
· maintaining appropriate business records;
· improving our services and communications; and
· meeting legal or regulatory requirements where applicable.
We collect only information that is reasonably necessary for the purpose for which it is collected.
4. When you provide information to us
Providing personal information through our contact form is voluntary.
If you choose not to provide information that is necessary for us to respond to your enquiry, we may not be able to respond or provide the information or service you have requested.
By submitting an enquiry, you are providing information for the purpose of enabling us to respond to you. We will not use your contact details for unrelated purposes simply because you have contacted us.
5. Direct marketing
We will not automatically add you to a mailing list simply because you have contacted us through the website.
Where we wish to send you direct marketing communications, we will do so in accordance with applicable law and, where required, obtain your consent.
You can ask us to stop sending direct marketing communications at any time.
6. Who may receive your information
We may share personal information with service providers who help us operate our website or provide our services, where this is necessary for the relevant purpose.
For example, information submitted through our website may be processed by our website, hosting, form or other technology providers.
Where we use another organisation to process personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately and protected against unauthorised access or use.
We do not sell your personal information.
7. Information processed outside South Africa
Some technology or service providers used in operating a website may process or store information outside South Africa.
Where personal information is transferred outside South Africa, we will take the steps required by POPIA to ensure that the transfer is lawful and that appropriate protection is in place.
8. How we protect your information
We take reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access, disclosure, alteration or destruction.
Access to personal information is limited to people who need it for a legitimate purpose.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
9. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by law or for legitimate business purposes.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.
10. Your rights
Subject to the provisions and limitations of applicable law, you have rights in relation to your personal information, including the right to:
· ask what personal information we hold about you;
· request access to your personal information;
· request correction or updating of inaccurate information;
· object to certain processing of your personal information;
· object to the use of your information for direct marketing;
· request deletion of information where applicable; and
· lodge a complaint if you believe your personal information has not been handled appropriately.
To exercise a right or ask a question about your personal information, please contact us using the details above.
We may need to verify your identity before responding to certain requests.
11. Complaints
If you have a concern about how we have handled your personal information, we encourage you to contact us first so that we can try to resolve the matter.
You also have the right to lodge a complaint with the Information Regulator of South Africa.
Information about the Information Regulator and how to lodge a complaint is available from the Regulator's website.
12. Changes to this Privacy Notice
We may update this Privacy Notice from time to time, for example when our services, website or the way we process personal information changes.
The latest version will be published on this website, with the date of the most recent update shown at the top.
Last updated: September 2026